Privacy & Cookie Statement
Last updated: 22 August 2026
Wise Directions Copyediting respects your privacy and is committed to handling personal information responsibly, transparently and securely.
This Privacy & Cookie Statement explains how we collect, use, store and protect information when you visit our website, contact us, or use our copyediting, proofreading, translation or related professional services.
We seek to manage personal information consistently with the Privacy Act 1988 (Cth) and the Australian Privacy Principles, where applicable, as well as applicable privacy requirements in jurisdictions in which our clients and website visitors are located.
1. Information we may collect
The personal information we collect depends on how you interact with us. It may include:
• your name and contact details, including your email address and telephone number;
• information you provide when making an enquiry or requesting a quotation;
• professional, academic or institutional information that you choose to provide;
• billing and transaction information;
• correspondence between you and Wise Directions Copyediting;
• documents, manuscripts or other material that you provide to us for copyediting, proofreading, translation or related services; and
• limited technical information about visits to our website, as described below.
Documents supplied for editing or translation may occasionally contain personal information relating to the author or other individuals. We treat material supplied to us for professional services as confidential and use it only for purposes connected with providing the requested service, except where otherwise authorised or required by law.
2. How we collect information
We generally collect personal information directly from you when you:
• contact us by email or through our website;
• submit an enquiry or request a quotation;
• engage us to provide a service;
• send us a manuscript, document or other material;
• correspond with members of our team; or
• otherwise provide information to us in connection with our services.
Our website may also collect limited technical and usage information through cookies and analytics technologies where you have provided the relevant consent.
3. How we use your information
We may use personal information to:
• respond to enquiries;
• prepare quotations and communicate about prospective work;
• provide copyediting, proofreading, translation and related services;
• communicate with clients about work in progress;
• administer payments, invoices and business records;
• maintain and improve our website and services;
• understand, in aggregate, how visitors use our website;
• protect the security and integrity of our website and business systems; and
• meet legal, regulatory and administrative obligations.
We do not sell personal information to third parties.
4. Confidentiality of manuscripts and client material
We recognise that manuscripts, research materials and other documents entrusted to us may be unpublished, commercially sensitive or confidential.
We take reasonable steps to protect client material and restrict its use to the purposes for which it was provided. We do not publish, distribute or use a client’s manuscript or other confidential material for unrelated purposes without permission, except where disclosure is required by law.
5. Service providers
We may use reputable third-party service providers to support the operation of our website and business, such as website hosting, email, communications, data storage, security, analytics and other business services.
Those providers may process limited information on our behalf in accordance with their own privacy and security arrangements.
Because some technology providers operate internationally, information may in some circumstances be processed or stored outside Australia. We take reasonable steps when selecting and using service providers to protect the confidentiality and security of information entrusted to us.
6. Cookies and website analytics
Our website uses cookies and similar technologies.
Cookies are small data files that may be stored on your device when you visit a website. Some cookies are necessary for a website to operate properly. Other cookies, including analytics cookies, are optional.
We use Google Analytics to help us understand how visitors use our website. Depending on your consent choices, Google Analytics may collect information such as:
• website and page visits;
• session information;
• approximate geographic location;
• browser and device information; and
• interactions with our website.
We use this information to understand website performance and improve our services. We do not use Google Analytics information to identify individual visitors personally.
Your cookie choices
When you first visit our website, you will be given choices about optional cookies.
You may:
• Accept optional cookies;
• Deny optional cookies; or
• select View preferences to manage your choices.
Where consent is required, optional analytics technologies are not intended to operate unless the appropriate consent has been given.
You may change or withdraw your cookie preferences through the Manage Consent function on our website.
Strictly necessary cookies that are required for the website to function may operate without consent.
For more detailed and current information about the particular cookies used on this website, please see our Cookie Policy.
7. Google Analytics
Google Analytics is provided by Google. Google Analytics may use cookies or similar technologies to distinguish website users and sessions and to provide aggregated information about website usage.
Google states that Google Analytics 4 does not log or store IP addresses and that IP addresses are used during collection for purposes including deriving approximate location before being discarded.
Your use of optional Google Analytics cookies on this website is controlled through our consent-management system.
8. How long we keep information
We retain personal information only for as long as it is reasonably required for the purpose for which it was collected, for legitimate business and record-keeping purposes, or as required by law.
The period for which client documents and correspondence are retained may depend on the nature of the service provided and our ongoing professional or administrative requirements.
When information is no longer reasonably required, we take reasonable steps to delete, destroy or de-identify it where appropriate.
9. Security
We take reasonable administrative and technical measures to protect personal information and client material against loss, misuse, unauthorised access, disclosure or alteration.
No method of electronic storage or transmission over the internet is completely secure, however, and we cannot guarantee absolute security.
10. Accessing or correcting your information
You may contact us if you would like to:
• ask what personal information we hold about you;
• request access to personal information we hold about you;
• ask us to correct information that is inaccurate or out of date; or
• ask a question about how we handle your information.
We may need to verify your identity before responding to an access or correction request.
11. Your privacy rights
Depending on where you live, additional privacy rights may apply to you.
Visitors in the European Economic Area, United Kingdom and other jurisdictions may, where the relevant law applies, have rights relating to access, correction, deletion, restriction or objection to processing, withdrawal of consent, and data portability.
Where we rely on your consent to process information, you may withdraw that consent, subject to any legal or legitimate requirements that allow or require us to retain particular information.
12. Privacy enquiries and complaints
If you have a question, concern or complaint about privacy or the way we have handled your personal information, please contact us in the first instance.
Wise Directions Copyediting
PO Box 2397, Brisbane QLD 4001
Australia
Email: Team@wisedirections.com
We will consider privacy enquiries and complaints and seek to respond within a reasonable period.
Where applicable, you may also have a right to contact the relevant privacy or data-protection authority in your jurisdiction.
13. Changes to this statement
We may update this Privacy & Cookie Statement from time to time to reflect changes to our services, website technologies, business practices or legal requirements.
The current version will be published on this website with the date of the latest update.